Returns FAQs

Do new items that I purchase from Cash Factory include a guarantee?

Yes. All of our new products in our stores come with a 12-month manufacturer’s guarantee.

Do pre-owned items that I purchase from Cash Factory also include a guarantee?

No. All of our pre-owned items are sold as seen.

If I buy a new product and find that it is faulty, can I return it?

Yes. Just simply give us a call and our sales team will be more than happy to replace your faulty item with a new one at no additional cost.

What if I don’t like the item?

Unfortunately we cannot take this item back into stock. Please consider all options before purchasing.

IMPORTANT: Will it fit?

Please ensure that the product you wish to buy will fit inside your home or office by measuring the space in which it will be placed before to committing to a purchase at our stores.