Frequently Asked Questions

Do You Deliver?

Yes, we deliver products nationwide & you can find all the details on our Delivery Information page.

Do you charge for delivery?

We have various delivery methods & you can find all the details on our Delivery Information page, or contact us by phone or e-mail and we will give you a quotation.  We apply a one-off delivery fee regardless of whether you have one item or 10 being delivered to your home or business.

How do I sell?

If you have items that you wish to sell to Cash Factory, you can do so by simply filling out our form here.

Do you collect?

Yes, but only so long as the items you wish to sell are of a saleable condition. After you complete our Selling Form we will include collection details with our quote. If you are satisfied with the estimate we give you, we then arrange a collection day that suits you and we pay you cash-in-hand for your furniture. It couldn’t be easier!

How will I know when my items are being delivered or collected?

Our drivers will contact you at least 60 minutes before they are due to arrive for drop-offs and/or collections.  If you are not available to meet the drivers on the scheduled day or time, please give us at least 24 hours notice so that we can re-schedule to a day that suits you.

Do you accept pre-owned items as part-exchange on new items of furniture?

Yes, but the items in question need to be of a saleable condition.  If your item is saleable we will then take the price of our quotation and discount it from the new item of furniture you wish to purchase.